Please rest assured that there is no need for concern. The TSSCS team is diligently working to finalize your orders, and we will only reach out to you once your order draft is complete or if we have any questions regarding your order. Please know that your order is not being overlooked. Should you have any questions at any time, please do not hesitate to email us at tsscreativestudio@gmail.com, and we will be more than happy to assist you.

All services priced at $350 and below must be paid in full at the time of order. For orders totaling $400 and above, a payment plan option is available. Please ensure that all payments are processed through our website. We do not accept any other payments outside of www.jadecabrya.com.

Please be advised that under no circumstances can a refund be issued. If the client cancels services for any reason, any payments made will be forfeited. Additionally, once promotional items have been shipped and delivered, refunds will not be granted unless the items are defective or there was an error made by TSS Creative Studio.

Having a clear vision for your brand is essential, so please consider this when seeking services. Establishing a color theme or scheme is important, and it's beneficial to have a general idea regarding your business direction. If you require assistance with basic branding your business, please add the option, “Branding Strategy Call.” If you find yourself lacking a vision and say "just do whatever" or similar, it may lead to a lack of control over your brand's appearance. It is important to articulate what you want for your business, as not doing so can delay the process.

There is a three-revision policy in place. After the initial three revisions, a fee of $15 will be charged for each additional revision, which must be paid before the revisions are implemented. Please note that revisions may take longer than the standard turnaround time of 7-10 business days, depending on the nature of the changes requested. Sales are limited to one revision.

We are open Monday-Friday and closed on weekends and every holiday.

All clients have 15 days to respond to drafts. After 15 days, the client will be required to start a new order. You can use the same project content but it will have to be a new order.

Yes, most projects (the designs) get posted on our social media platforms unless TSS Creative Studio signs an NDA.