POLICIES + FAQs

All services priced at $350 and below must be paid in full at the time of order. For orders totaling $400 and above, a payment plan option is available.

Please ensure that all payments are processed through our website. We do not accept any other payments outside of www.jadecabrya.com.

All clients are given 15 days to respond to drafts. After this period, a new order will be required to proceed. You may utilize the same project content, but please note it will need to be submitted as a new order.

We have a policy regarding communication, which allows for a maximum of two instances of unresponsiveness per project. If a client exceeds this limit, they will no longer be able to book services with TSS Creative Studio.

Yes, most project designs are posted on our social media platforms unless TSS Creative Studio has signed an NDA.

We acknowledge that we may receive or have access to sensitive information such as the Client's products, e-books, vendor lists, creative works, marketing strategies, project proposals, and other confidential data. TSS Creative Studio commits to maintaining the confidentiality of the Client's sensitive information.

TSS Creative Studio agrees to produce project materials (the "Work") at the request of the client for fees agreed upon in advance and delievery of the Work by an agreed upon deadline. As long as client provides designer with all required information, items, images and materials needed to do so within alloted time frame.

Each service has an allocated turnaround time. As long as the client provides the designer with all necessary information, images, and materials within the designated time frame, the turnaround time will be maintained. Any delays in submitting the required materials will result in an extension of the turnaround time. The client is responsible for obtaining and providing the materials relevant to the project and/or requested service. All information should be submitted through the questionnaire provided to the client via email.

Clients are responsible for reading and accurately completing the allocated questionnaire, as all information provided will be used for their project. Any details must be uploaded via the questionnaire; information sent through social media platforms such as Instagram, Facebook, TikTok, or others will not be accepted or considered valid.

To update any information previously provided in the questionnaire, please email tsscreativestudio@gmail.com with your order number.

If the necessary materials for the project and/or design are not provided within 30 days of the initial confirmation date (the date of service purchase), the following actions may apply:

- Termination of the agreement with no obligation for a refund or services rendered.

- The standard turnaround time will restart once all materials have been confirmed as received by the designer.

- Any special instructions or permissions requiring approval and documentation by the designer must be explicitly approved and documented for validity.

Please be advised that under no circumstances can a refund be issued. If the client cancels services for any reason, any payments made will be forfeited.

Additionally, once promotional items have been shipped and delivered, refunds will not be granted unless the items are defective or there was an error made by TSS Creative Studio.

Having a clear vision for your brand is essential; please keep this in mind when requesting services. Establishing a color scheme or theme is important, and majority for workng with TSSCS.

If you find yourself lacking a vision and simply request that we "just do whatever" or similar, it will result in a lack of control over your brand's appearance and will be considered a "freestyle design." Clearly articulating your preferences for your business is important, as not doing so can delay the process.

As long as the client provides the designer with all necessary information, items, images, and materials within the designated timeframe, the project process will begin. Delays in submitting this information will extend the original turnaround time.

All provided content for designs must be physically typed out. If your design requires us to manually type out the text, an additional fee of $35 for each design will be applied, which must be paid prior to your design being finalized.

All information for resumes and websites must be physically typed out; screenshots and images are not acceptable.

Once you have reviewed your design and confirmed you are satisfied, any requested changes will require a $25 editing fee.