POLICIES + FAQs

Please read all of the information below before booking a service!

Communication

Please rest assured that there is no need for concern. The TSSCS team is diligently working to finalize your orders, and we will only reach out to you once your order draft is complete or if we have any questions regarding your order. Please know that your order is not being overlooked. Should you have any questions at any time, please do not hesitate to email us at tsscreativestudio@gmail.com, and we will be more than happy to assist you. We only communciate via email.
Hours of Operation

We are open Tuesday-Friday 9 am EST to 6:30 pm EST and closed on weekends and every holiday. Mondays are reserved for Admin work & VIP clients only. Saturdays are reserved for appointments only.
I Can't Find My File, Can You Resend It?

Yes, if your project was created in 2023 or later, you can utilize our Resend File service. Purchase here: Resend File If your project was created before 2023, you may need to place a new order if a recreation of your project is necessary. Please reach out to us at tsscreativestudio@gmail.com.